At Altimategear, Returns are Easy:
Return new and unused items within 15 days of delivery for a refund. Items must be returned in their original product packaging including all literature / documentation and original tags.
- There are no restocking fees on exchanges or returns . Make sure items returned are in unused condition with all tags to avoid return fees
- NO RETURNS ON MASKS
- Need to make an exchange? After you request your return number, simply place a new order for the exchange merchandise. This will insure that your items don’t go out of stock and that you get your new gear faster!
What is New Condition?
- Helmets & Apparel: Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike.
- Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Step 1: contact us to receive a RMA
Step 2: Once Your return request is received and processed you will receive an email from us with your Return Number. Post your goods back to us.
*The cost of the return shipping is by the buyer.
*Exchange freight is prepaid by altimategear.
* Rural areas, returns of several items, and returns of heavy or large items may incur additional fees